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Unauthorized status in Zone director

joe_williamson_
New Contributor II
Having an issue where a WiFi users connect to the Ruckus AP R700 and its labeling them as Unauthorized status in Zone director ZD3050. Even though they are using the correct password, and I can see them pull an IP across our DHCP server. For some reason its not authenticating them and will not allow them access to the network.
4 REPLIES 4

richard_sroka
New Contributor
check the block list ?

Richard, Nothing is being blocked or restricted in any way shape or form.

vivek_gupta_eaj
New Contributor III
Hi Joe,

May I know the configuration of the SSID. I am assuming its a Hotspot SSID. If yes, is it Internal or external page. Please correct me if I am wrong.

Regards,
Vivek Gupta

Vivek,

It is not running the hotspot service, this is on a our internal local network running on multiple VLANS for each guest SSID. I do not believe its a configuration issue as this config is being used for 12 other R700 AP's through out or company. this issue is isolated to just 2 AP's that are producing this Unauthorized status.

I have also wiped these AP's and reloaded the config.Image_ images_messages_5f91c478135b77e247aa949d_3b6b90a9863b13d445278b7be7ebfe11_RackMultipart20180711494441mr8-df4e49b7-0ce9-4898-8da6-f55b42527e2c-217758745.PNG1531335031
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