Unauthorized status in Zone director

[joe_williamson_]

Having an issue where a WiFi users connect to the Ruckus AP R700 and its labeling them as Unauthorized status in Zone director ZD3050. Even though they are using the correct password, and I can see them pull an IP across our DHCP server. For some reason its not authenticating them and will not allow them access to the network.

[richard_sroka]

check the block list ?

[joe_williamson_]

Richard, Nothing is being blocked or restricted in any way shape or form.

[vivek_gupta_eaj]

Hi Joe,

May I know the configuration of the SSID. I am assuming its a Hotspot SSID. If yes, is it Internal or external page. Please correct me if I am wrong.

Regards,
Vivek Gupta

[joe_williamson_]

Vivek,

It is not running the hotspot service, this is on a our internal local network running on multiple VLANS for each guest SSID. I do not believe its a configuration issue as this config is being used for 12 other R700 AP's through out or company. this issue is isolated to just 2 AP's that are producing this Unauthorized status.

I have also wiped these AP's and reloaded the config.