I am having trouble getting an eduroam network to work in the research institution I work for. We use a ZoneDirector 1200 with Smart Redundancy.
ZoneDirector had two AAA Servers for Active Directory authentication. To work eduroam, I set up two more AAA Servers:
RADIUS, no encryption, Auth method PAP, Backup RADIUS disabled, port 1812, request timeout 3, max number of retries 2;
RADIUS Accounting, no encryption, backup RADIUS, port 1813, request timeout 3, max number of retries 2.
Guests and staff can access wifi without problems. Eduroam users can't.
ZoneDirector authentication / accounting tests for the RADIUS server results in Failed: invalid username or password (I used a valid password to test). RADIUS Accounting test results in Success! This accounting server is available.
1 - DHCP server is not ZoneDirector.
2 - A NAT firewall exists between ZoneDirector and the RADIUS and RADIUS Accounting servers. Then the ZoneDIrector IP is translated to an IP on the same network as the RADIUS and RADIUS Accounting servers.
3 - When I try to connect to the eduroam network using my password, it gets endlessly getting IP address.
Can someone help me?