Theres any what to use our own SMS Gateway instead of using Twilio / Clickatell SMS server?

[nuno_pimentel]

In our company we have a SMS Gateway theres any way to configure the ZD to use our own gateway, in Gui i don't see that option but is possible by CLI ?
regards

[johnlimejk]

It may be possible to configure Zendesk to use your company's SMS Gateway, but it depends on the specific details of your setup. In the Zendesk GUI, there may not be an option to configure a custom SMS Gateway, but it may be possible to do so using the command-line interface (CLI).

Here are some general steps that you can follow to investigate whether it is possible to configure Zendesk to use your company's SMS Gateway:

1. Check whether your SMS Gateway supports integration with Zendesk. Review the documentation and support resources provided by your SMS Gateway vendor to see if they offer integration with Zendesk or provide any guidance on how to configure Zendesk to work with their gateway.

2. If your SMS Gateway does support integration with Zendesk, follow the vendor's instructions to configure the integration. This may involve setting up API keys or authentication credentials, specifying the endpoint URL for your gateway, and configuring other settings related to SMS messaging.

3. If your SMS Gateway does not offer a pre-built integration with Zendesk, review the Zendesk developer documentation to see if there are any APIs or SDKs that you can use to build a custom integration. You may need to work with a developer or IT team to build a custom solution that meets your needs.

4. Once you have configured your SMS Gateway to work with Zendesk, test the integration to ensure that SMS messages are being sent and received correctly. Monitor the performance of the integration and troubleshoot any issues that arise.

Note that configuring a custom SMS Gateway integration with Zendesk may require advanced technical knowledge and may not be supported by Zendesk or your SMS Gateway vendor. Be sure to consult with your IT team or a qualified developer to ensure that the integration is secure and reliable.

Source: SMSala

[johnlimejk]

Yes, it is possible to use your own SMS gateway instead of using Twilio or Clickatell SMS servers. However, it requires some technical knowledge and setup on your part.

Here are some general steps you can take to set up your own SMS gateway:

1. Choose an SMS gateway software or platform that fits your needs. Some popular options include Kannel, Ozeki NG, and Jasmin.

2. Install and configure the SMS gateway software on a server or cloud instance. This involves setting up the database, web interface, and API connections.

3. Connect the SMS gateway to your mobile carrier's network. This requires obtaining a SIM card and setting up the connection between the gateway and the carrier's network.

4. Integrate the SMS gateway into your application or system using the API provided by the SMS gateway software.

5. Test and monitor the SMS gateway to ensure that it is working properly and reliably.

Keep in mind that setting up your own SMS gateway can be complex and time-consuming. It may be more practical to use a third-party SMS provider like Twilio or Clickatell if you don't have the necessary technical expertise or resources.

I hope this helps! Let me know if you have any other questions.

Source: SMSala Bulk SMS Provider

[johnlimejk]

Yes, it is possible to configure the ZD to use your own SMS gateway using the CLI.

To configure the ZD to use your SMS gateway, you will need to SSH into the ZD and use the following commands:

1. Configure the SMS gateway server address:

set sms-gateway server <ip address or domain name>

1. Configure the SMS gateway port:

set sms-gateway port <port number>

1. Configure the username for the SMS gateway:

set sms-gateway username <username>

1. Configure the password for the SMS gateway:

set sms-gateway password <password>

1. Configure the sender ID for the SMS messages:

set sms-gateway sender-id <sender ID>

Once you have configured these settings, you should be able to use your own SMS gateway for sending SMS messages from the ZD.

It's worth noting that if your ZD is managed by a controller, the configuration changes made using the CLI may be overwritten by the controller. In that case, you will need to configure the SMS gateway settings in the controller instead.

Source: SMSala Bulk SMS Service Provider