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R700 100% cpu /usr/bin/matrix after upgrade from 9.12.1.0 build 140 to 9.12.2.0 build 204

arthur_hulsman
New Contributor III

‎04-13-2016 01:44 AM

After upgrade from 9.12.1.0 build 140 to 9.12.2.0 build 204, 10 of our 39 R700 have 100% CPU utilization for at lease 20 minutes after the upgrade.
If we reboot the R700 the CPU is still 100% CPU (0 clients has been connected).

In the support file we noticed that the /usr/bin/matrix process was responsible for that.  

We opened a case for that 00414781 a P2.

After one hour after the upgrade we decided to downgrade to version ZD3000 9.12.2.0.101, this version has the same behaviour.

Does someone have this same behaviour with this software version ?

Do you have details about the processes /usr/bin/matrix 
8 REPLIES 8

michael_brado
Esteemed Contributor II
In response to dave_watkins_74

‎04-18-2016 02:44 PM

Fix has been checked into DevEng code, and will be incorporated in next 9.12.2 refresh (target May 6), 
and SmartZone 3.4 releases.
0 Kudos

bart_oudhuis
New Contributor II
In response to dave_watkins_74

‎05-09-2016 02:28 AM

Hi Michael, can you give us some insight on the fix release? Would be great to know if we can expect a release within a week.
0 Kudos

dave_watkins_74
Contributor
In response to dave_watkins_74

‎05-09-2016 03:42 PM

If you have a ticket open you should be able to get it now. I've had it running here for a few days without issue so it looks to be resolved
0 Kudos
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