PROBLEM WITH UPGRADING ZD1106

[maryam_essamlal]

Hello,

I need help PLEASE.

ITha controller we purchased is about version 9.7.1.0.32 AND in T300 are not supported by this version. So, we are obliged to download the version 9.9.0.0.205. We tried to do it, but we found a problem.

You will find attached a picture related to the problem we meet.

Thanks to give us an answer as soon as possible.

[monnat_systems]

Hi John,

Did you also upgrade your ZD to 9.9 from 9.7.1.0.32?
Did you see similar problems as Maryam saw with their T300?

I don't have ZD110 at the moment to test and T300 to test it out, If you can confirm further details then i am sure Ruckus can further look into this.

Hope it helps.

[john_d]

The T300 not supported warning seems to predate the point in the syslog where it says the ZD was upgraded. I wonder if there's a race condition where if the T300 tries to join too early, it gets rejected?

I've unfortunately never tried FW 9.7 with unsupported 802.11ac AP's before. Sounds like filing a support ticket with the state of the ZD currently would be a good way to start an investigation.

[john_ho_7036121]

Hi

Yes, I do see the same message as Maryam.

I did a backup of my configuration for 9.5.0.0.50 and after the upgrading all my AP configuration is gone. I can't remember what is the actual setting and have to set the basic configuration on the AP.

I did try to restore back the backup configuration but it didn't support the latest version which I had upgraded 9.9.0.0.205

regads

[john_ho_7036121]

Can I downgrade the firmware back to 9.5.0.0.50