Need to upgrade ZD3000 to latest stable version from 9.13 build can any one help with the upgrade path

[pavan_kumar_tol]

Need to upgrade ZD3000 to latest stable version from 9.13 build

[sanjay_kumar]

Hi Pavan,

Below is the upgrade path to be followed:

9.13 --> 10.1.1.0.42 >> 10.2.1.0.183

Please ensure the below steps to be taken care while upgrading so that the ZD will not lose the configuration. I have also provided the software file links to download.

1. Take the backup of the existing configuration.
2. Upgrade the software on the ZD.
3. Once the ZD is upgraded please wait until the APs upgrade.
4. Ensure that all the APs are connected back to the ZD with the same version before upgrading to the next version.
5. Ensure to take the backup on each version before upgrading to the next version just in case.

Note:
Please make sure to check the release notes to understand the supported AP models before upgrading.

[pavan_kumar_tol]

Dear Sanjay,

thanks for the support , unfortunatly we had H510 APs in the network and after the upgrade they got disconnected , can you suggest any idea to how to bring them back..

regards
Pavan

[sanjay_kumar]

Hi Pavan,

H510 is supported in the 10.2.1 release, can you login to the AP CLI and check if it is upgraded or not?

get version : to check the version.
get director : will tell the connection status to the ZD.

If the AP is not upgraded then we might need to upgrade manually.

[pavan_kumar_tol]

Hi Sanjay ,

The APs  were not upgraded , now once if we reset and gave a IP and set controller IP but it is not picking or H510 is not getting upgrading even after reboot.

Kindly let me know what steps further can we do.