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I forgot the new admin and password? please help.

jun_adane
New Contributor
hi , can i ask how to get access of my zone director 1200, i change the admin password, but i forgot the new admin and password? please help.
9 REPLIES 9

monnat_systems
Valued Contributor II
Jun,

Did you take backup of the controller config?
or
Did you take ZD debug of the controller?

If answer to both question - above is NO then there is NO option to recover. Better factory reset and re-configure..

Hi Monnat, thanks for the reply, can i ask how to factory reset? We try to press the reset botton but nothing happen?
Please help.

thanks,

jun

there is a hard reset hole on the unit.. Get a tooth pick or paperclip, insert and the keep the button inside pressed for 10 secs and release it. This has to be done when ZD is powered ON. Once you release, status LED on the ZD should change...

Hi jun

Press the reset button for at least 15 seconds, if you just press it the ZD will only restart

Patrick
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