08-16-2018 06:05 AM
08-16-2018 02:30 PM
If you have "self-service" enabled under Guest WLAN then you can’t pre-generate guest passes as it defeats the purpose of “self-service”. The sole purpose of self-service is that guests should be able to connect to guest WLAN by themselves after providing some information about them.
In self-service Guest WLAN, by default, the guest passes are displayed on users’ device screen itself. So, guests don't need to check their email or wait for SMS.
Of course, you have the option to force the guests to provide you a valid email ID or phone number by changing the “Notification Method” from “On Device Screen” to “Email or Mobile”.
If you want to pre-generate guest passes and hand it over to guests then don’t enable ‘self-service’.
08-17-2018 08:12 AM
08-17-2018 09:30 AM
First of all, if my response offended you by any means, I apologize. I am trying to help; not to disrespect anyone.
The point I tried to make is that since the guest WLAN is enabled for self-service the guests should be able to connect to guest WLAN without anyone else’s intervention. Admin generated guest passes have been available in Ruckus products for a long time. So, if you simply uncheck the self-service then you can have your guest administrator/receptionist could generate guest passes and provide it to guests.
That said, both, admin generated and self-service generated guest passes are available already. It is "either, or" scenario. Looks like you want "and" scenario.
You are right. Perhaps, I don’t understand your use case or the pain point you have. How about jumping on a call? I could reach out to you offline if you would like to talk to me. Pl let me know.
08-17-2018 09:35 AM