To Ruckus partners and customers from Dan Rabinovitsj, COO:
We recognize that many of you are understandably displeased and frustrated with the delay in our initial acknowledgment of the WPA2 vulnerabilities and in our response timeline. We assessed the practical risk of a vulnerability as low and that guided our plans to address the issue and how we communicated with our customers and partners. We continue to assess that the relative risk to our customers’ networks around this vulnerability as low and that while the need to patch is urgent it does not constitute an emergency. However, we clearly underestimated the media reaction, resulting in perception issues around Wi-Fi vulnerability, and putting our customers and partners in a difficult position. In retrospect, we should have acted more quickly and prioritized the communications and made a patch available on day 1. We recognize our judgement call has caused some of our customers to think we don’t care about their security. Nothing could be further from the truth. We will continue to provide updates on work-arounds and patches and will learn from this experience. This is the highest priority for our team. We appreciate your business and honest feedback and will do better in the future.