Client Disconnetion - IP: 0.0.0.0

[bernd_breuer]

Hello,

our smartphones have no internet after an indefinite time. Both androids and iphones are affected by this. The notebooks work without problems.

If I pull a log from the accesspoint the concerned mobile as ip address the 0.0.0.0. In Zonedirector monitoring, the phone has still hours later a valid ip address.

On Handys the hibernate is disabled. Sometimes the phone works for hours and then again only a few minutes. Even if it is permanently on the table.

This is of course very frustrating , especially since the Ruckus support could not help us.
Any ideas?

[dtsblake_588878]

The R500's are attached to a switch?  Does the switch log display any dhcp errors?

[bernd_breuer]

DHCP Server ist the Firewall. There I see no errors.
All wlan zones are defined at the interfaces of the firewall.
The R500's are attached to the firewall.

[dtsblake_588878]

Did your problem begin after you upgraded to  9.13.2.0 ?

[bernd_breuer]

No, this problem is one year old.

[dtsblake_588878]

To narrow down the problem, you may want to manually assign IP addresses to a couple of test smartphones.  If the smartphones continue to be attached to the Internet then your problem may be ruckus or your firewall.