Client Disconnetion - IP: 0.0.0.0

[bernd_breuer]

Hello,

our smartphones have no internet after an indefinite time. Both androids and iphones are affected by this. The notebooks work without problems.

If I pull a log from the accesspoint the concerned mobile as ip address the 0.0.0.0. In Zonedirector monitoring, the phone has still hours later a valid ip address.

On Handys the hibernate is disabled. Sometimes the phone works for hours and then again only a few minutes. Even if it is permanently on the table.

This is of course very frustrating , especially since the Ruckus support could not help us.
Any ideas?

[bernd_breuer]

Hello Michael,

we have a ZD 1200 9.13.2.0 build 33 and 5 R500.
The accesspoints are distributed in the building on 2 floors.

We have 2 wlans and the trouble occurs on both.
But only with mobile phones.

[hyosang_choi]

Is it configure device acl?

[bernd_breuer]

We have no device acl und and no guest portal.
The guests are only in a different network.

I just capture the wlan traffic for the ruckus support.
This can only take a while until the error occurs.

[hyosang_choi]

Plz check device access policy again.

That is located under Configure > Device Access Policy.

It is applied WLAN > Advanced Options > Device policy.

If it was configured, It may not receive dhcp ip by the policy.

Regards.

[bernd_breuer]

We have no device policy.