Cisco Wireless Phones and Ruckus??

[laurie_ballard]

Hello

We have a client who is experiencing intermittent issues with their Wireless Phones and we have done a fair amount of troubleshooting to little avail.

Ruckus support suggested to upgrade to 9.6 as they were aware of issues with Wireless Phones.

My question is, does anybody else run a similar setup to us and if so, do you experience any problems??

Cisco CME with 7921 Phones
Ruckus ZD3000 with Ruckus AP's.

We are running the latest firmware on the phones (1.4.5) and the Ruckus is 9.6

The issues are that calls are dropping out, audio is being lost and one sided conversations. The corded phones are fine, it only affects the Wireless phones.

Thanks!

[laurie_ballard]

Yeah we didn't want to roll back either but the issue does seem to have occurred after a firmware 'upgrade'. Cisco Wireless is my background so Ruckus is a little alien to me. I can't help thinking it would have been fine with Cisco Wireless....

I am going to go back to Ruckus (again) and ask whether they think the Power Save should be on or off and go from there.

Thanks for your help

[rob_coote]

Yes it's a little unfortunate that so-called "standards-based" options don't function properly in a multi-vendor environment.

[gareth_lodge]

This is the exact issue I am seeing today. We have just upgraded to Cisco 7926 and they are just unstable on the Ruckus WiFi. no power saving & tried 2.4g & 5g   Have just opened a ticket with support. we are on 9.8.3.0 build 14