All 2.4GHz (b/g/n) Channels gone to 1

[martin_kane]

I think I've discovered a bug in 9.13.3.0 build 164.  All my "automatic" 2.4GHz radios are selecting Channel 1 when I have given them the choice of 1, 5, 9, 13.  I think it has only happened in the last build.  As a result of only choosing Channel 1, the APs have suffered terrible radio interference and the WiFi connections had been - well - "problematic" 🙂

To fix the problem, I've now set up multiple (4) AP Groups with only one channel option available in each (1, 5, 9 or 13) and allocated neighbouring APs into different groups.  But it is obviously far from ideal when Ruckus should be managing to choose the channels itself!

Cheers

Martin

[alex_shalima]

Hi Martin,

What country code is your equipment (when you buy Ruckus equipment, it's in the part number)?

Do you have background scanning on? OR do you have ChannelFly on? for 2.4 GHz.


Cheers,
Alex

[martin_kane]

Yes Alex, further to above comment, I have the software set for New Zealand. (Under System).  The R600 APs were purchased in New Zealand as well.