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AP Does Not Connect to a Controller

suporte_7314918
New Contributor
I cant make the Ruckus AP 7762 with a Controller Zone Director 1100. I have others AP in production, with same configuration.
3 REPLIES 3

martin_martin
Valued Contributor
Hi Suporte

Please login to the AP and provide us the version that is running on the AP.

Then we can check further.

kind regards
Martin

michael_brado
Esteemed Contributor II
ZoneFlex 7762 model outdoor APs are supported on ZD firmware 8.1 to 9.8.3, but not on 9.9 and later.

monnat_systems
Valued Contributor II
on the controller, when AP fails to join, it will publish error message or log on the failure reasons...
it would be a good starting point
firmware version on the AP does not matter if controller running firmware 8.1 to  9.8.3 will upgrade/downgrade the AP to version which will work with controller..
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