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help connecting Apple iPad 1st generation to Unleashed r510

daniel_sikes
New Contributor

‎01-30-2018 06:01 PM

Roughly 20 1st Gen Apple Minis are unable to connect with any of our 16 r510 Unleashed network APs. Enduser's BYOD iPhones and newer iPads connect w/o issue everywhere.
I am able to connect to other WiFi networks such as at home and at the local Apple store just not on our Unleashed/Fortigate network. These are for elementary students and must connect to the guest SSID.
5 REPLIES 5

lost2lossless
New Contributor
In response to jahonix

‎08-19-2025 01:32 PM

Similar issue but with an iPad Air (3rd gen), it support 802.11r (https://support.apple.com/en-us/101917) but does not seem to support 802.11k ...
Creating one more SSID for "legacy" devices helped here as well.

(For some time there were logs for a failing device but due to the private MAC I wasn't able to identify it. AND the iPad has also cell services enabled... so no complains regarding internet access.)

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