This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Ruckus Wireless
RUCKUS Self Help |   ASK the Pack
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

help connecting Apple iPad 1st generation to Unleashed r510

Anonymous
Not applicable

‎01-30-2018 06:01 PM

Roughly 20 1st Gen Apple Minis are unable to connect with any of our 16 r510 Unleashed network APs. Enduser's BYOD iPhones and newer iPads connect w/o issue everywhere.
I am able to connect to other WiFi networks such as at home and at the local Apple store just not on our Unleashed/Fortigate network. These are for elementary students and must connect to the guest SSID.
5 REPLIES 5

lost2lossless
New Contributor
In response to jahonix

‎08-19-2025 01:32 PM

Similar issue but with an iPad Air (3rd gen), it support 802.11r (https://support.apple.com/en-us/101917) but does not seem to support 802.11k ...
Creating one more SSID for "legacy" devices helped here as well.

(For some time there were logs for a failing device but due to the private MAC I wasn't able to identify it. AND the iPad has also cell services enabled... so no complains regarding internet access.)

0 Kudos
Copyright © 2026 Khoros, LLC