Hi @vpelliccia58,
If you have tried to hard reset the Zone Director and tried to power it On using a different power adapter and still facing the same issue then please raise a support Case with us to initiate the RMA.
Below are the steps to hard reset the Zone director.
- Locate the Reset pinhole on the front panel of the Zone director.
- Insert a paper clip or any point object into the RESET hole and press & hold it for 15-20 seconds.
- This factory defaults the ZD.
- Now the ZD can be accessed using its default IP address 192.168.0.2 by directly connecting to a PC in the same subnet.
-After the reset completes, the status LED blinks red and then turns green indicating that the system is in a factory default state.
If the device still does not power on, it can be concluded that the device is defective and I will proceed with an RMA.
Thank you!
Amith
