Smartzone 100 and R730 Reboots/ Offline Issue

[kevin_7278725]

Is anyone having issues with R730's randomly going Offline and requiring the AP to be rebooted in order to get it back online?  We have been seeing this issue for about 30 days now and support has been unable to tell us why the R730's are doing this.  The AP's are inaccessible most of the time when the issue happens, but sometimes we are able to still ping the AP and actually SSH to the login prompt, but the admin account/password will fail.  Once we power cycle the AP it works fine again.   When the issue is happening the AP is still accepting clients but it has no network access so those clients are broken.  It is very frustrating and Ruckus support has been no help.  The R730's are connected to Ruckus ICX 7650's via 5Gb multigig ports.  The switches report no problems and there are other AP's on the same switch at the time that have no issue, so the problem is just random Access Point specific.  The issue is completely random, no pattern can be found, other than support telling us they are seeing AP kernel panics and that they can't tell us why or how to make stop.   

Smartzone 100 version is 5.1.2.0.302 - which support had us upgrade to as they said that would fix the kernel panics - It has not

R730 version -  5.1.2.0.373

A few of the R730's have not been able to recover from this issue after a reboot and have had to be RMA'd.  Some of them will automatically reboot after 15-30 mins, but if we manually reboot them they typically come back online and work.  Was curious if any else is experiencing this issue with R730's, Smartzone 100's, and ICX 7650's?  

[mario_javier_ga]

Best regards to all,

 I tell you that with version 5.1.2.0.373 for AP and 5.1.2.0.302 for VSZ the service has been stable, if you want you can try to update your services to these versions and tell us how they are doing.

 Happy day.

[kevin_7278725]

They provided us 5.1.2.0.1013 for the AP's on Wednesday and hoping that fixes our AP Kernel Panic issues.  I believe there are still 2 other issues we are aware of that Ruckus support is trying to figure out a fix for (apHeartbeatLost alerts that are not accurrate and AP's going Offline but they still have connectivity to the Smartzone per the debug logs they were able to capture on Wednesday).   We did not have any reboots yesterday while running Smartzone 5.1.2.0.302 and AP 5.1.2.0.1013.  We were definitely having problems with AP version 5.1.2.0.373.

[mark_channer]

Any updates with the latest firmware version on this issue? I'm delaying my purchases until I know the 730 is working as expected. Thanks and sorry for the issues all of you have experienced with these APs.

[michael_brado]

Have you tried SZ 5.1.2.0.302 (MR2), like Mario above?

[kevin_7278725]

Yes and thats when the issues seemed to get even worse.  They provided us an AP patch firmware version 5.1.2.0.1013 Wednesday which we applied to all our AP's and yesterday we had NO AP's reboot but still had several alert from "apHeartbeatLost".  They were also able to capture additonal debug logs from an AP on Wednesday that went Offline and confirmed that it still had an SSH tunnel connected to the Smartzone so it obviously had network connectivity.  We have not been provided a fix for that issue but were told that the 5.1.2.0.1013 does fix one of the R730 kernel panic issues.  We are just waiting for the Offline issues to happen or some other R730 problem and hopefully will provide them more logs and hope they come up with a fix.  We currently have Smartzone 5.1.2.0.302 and AP's all on 5.1.2.0.1013.