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Smart Zone 144 with H350

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saleem_ankeer
New Contributor II

‎01-13-2024 04:29 AM

Dears ,

I have SmartZone 144 with 5.2.1.0.515 version , I coud not join H350 AP to my controller ,

Kindly I need your support to join it .

Thank you ,

Best Regards ,

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vasanth_edward
Contributor III

‎01-13-2024 04:42 AM - edited ‎01-13-2024 09:32 AM

Hi @saleem_ankeer,

Thank you for contacting RUCKUS Technical Support via Community FORUM.

H350 is WiFi-6 AP, the support to it starts from 6.1.0.0.935 version. I would suggest you to upgrade SZ to 6.1.0.x or above version. 

Also, please check upgrade guide of respective version for list of Supported APs, upgrade matrix, and guidelines.

Refer upgrade guide of 6.1.0.0.935 https://support.ruckuswireless.com/documents/4057-smartzone-6-1-0-ga-upgrade-guide for more info & intended firmware can be downloaded from https://support.ruckuswireless.com/software?filter=181#sort=relevancy&f:@source=[Software%20Download... 

Did I answer your query? If yes, hit the Kudos button and also accept the answer as Accepted solution.

 

Regards,
Vasanth Edward | Sr. Technical Support Engr. 

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vasanth_edward
Contributor III

‎01-13-2024 04:42 AM - edited ‎01-13-2024 09:32 AM

Hi @saleem_ankeer,

Thank you for contacting RUCKUS Technical Support via Community FORUM.

H350 is WiFi-6 AP, the support to it starts from 6.1.0.0.935 version. I would suggest you to upgrade SZ to 6.1.0.x or above version. 

Also, please check upgrade guide of respective version for list of Supported APs, upgrade matrix, and guidelines.

Refer upgrade guide of 6.1.0.0.935 https://support.ruckuswireless.com/documents/4057-smartzone-6-1-0-ga-upgrade-guide for more info & intended firmware can be downloaded from https://support.ruckuswireless.com/software?filter=181#sort=relevancy&f:@source=[Software%20Download... 

Did I answer your query? If yes, hit the Kudos button and also accept the answer as Accepted solution.

 

Regards,
Vasanth Edward | Sr. Technical Support Engr. 

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