Ring doorbell -- 2.4 ghz connection only

[rich47]

I recently installed a Ring 2 video doorbell at my house.  It is having problems maintaining a connection to my APs even though the wifi speed at the location of the doorbell (outside my house) consistently has plenty of bandwidth and speed.  When I contacted Ring about this, they said one issue may be that the doorbell can only connect to a 2.4 signal, so if the AP is alternating between 2.4 and 5.0 signals, the doorbell signal may drop.  Is there a way to set it up so that the doorbell always connects with a 2.4 signal?

[sherry_van]

 It's a common issue of setting your router. If you have set up your wireless doorbell, the device should update automatically, fixing this problem. You can set your router back to auto. If you can't fix it and you can call Ring's agents and ask them for help.  

[david_dean_cm3j]

Turn off “smart sense” or “smart connect” on your router... if it supports it