How I can configure R310 T300 and T301s for the first time knowing that the ping failed

[souissi_safa]

Hello, I want to Put into service models R310 T300 and T301s, for model R310 indoor, I can't open the interface of configuration (user: super Password sp-admin) to enables this APfor models T300 and T301s i try to activate this only by conecting with my PC  ping is successful but I can't open the interface of configuration , Knowing that I use an adaptation chargar and  cable!

What should I do, it is verry urgent please !!!!

[stephan_de_meul]

One step back, can you ping the accespoint on 192.168.0.1? if question is yes. please do also perform an, "ARP - A 192.168.0.1" and check that the right mac address (just to be sure).

Which kind of lamp signals are you seeing on the accesspoint?

[stephan_de_meul]

RUCKUS DOCUMENTATION.

STEP 2: CONNECT THE AP TO YOUR COMPUTER
Figure 1: Top view
1 After removing your Ruckus Wireless AP from its package,
place it next to your computer.
2 Using an Ethernet cable, connect your computer’s network
port to one of the two ports on the AP.
3 Using an AC adapter (sold separately), connect the AP
12VDC port to a protected power source.
Alternatively, connect the PoE port to a PoE injector or
switch for both power and network connections.
4 Verify that the Power LED on the external enclosure is a
steady green.


STEP 3: PREPARE YOUR COMPUTER FOR AP
SETUP
1 On your Windows 7 computer, configure your network
adapter from the Local Area Connection settings as follows:
• Start > Control Panel > Network and Sharing
Center > Change Adapter Settings
2 Edit the TCP/IPv4 address settings as follows:
• Local Area Connection > Properties > Internet
Protocol Version 4 (TCP/IPv4) > Properties
The TCP/IPv4 Properties dialog box appears.
3 Select Use the following IP address (if it is not already
selected) and then make the following entries:
• IP address: 192.168.0.22 (or any address in the
192.168.0.x network)
• Subnet mask: 255.255.255.0
• Default gateway: 192.168.0.1
Leave the DNS server fields empty.
4 Click OK to save your changes.
Your changes are put into effect immediately

STEP 4: LOG INTO THE AP
As specified earlier, the AP should be directly connected to
your computer (through one of the Ethernet ports) and
powered on, ready for setup.
1 On your computer, open a Web browser window.
2 In the browser, type this URL to connect to the AP:
https://192.168.0.1
3 Press to initiate the connection. When a security
alert dialog box appears, click OK/Yes to proceed.
4 When the Ruckus Wireless Admin login page appears,
enter the following:
• Username: super
• Password: sp-admin
5 Click Login.

[stephan_de_meul]

YOUTUBE HELP

https://www.youtube.com/watch?v=VrmDuLuMC9A

[souissi_safa]

 Hello Stephan , I tried the steps you mentioned but no answer for ping of 192.168.0.1 failed and no ARP entries were found!!!!

[stephan_de_meul]

OKe don't give up so easily 🙂

Ik think the best thing you can do is.

1: place you computer NIC adapter to DHCP. Connect to your home or business network.
2: check the ip address on you adapter. can you ping for instance to your router? Yes? go to 3
3: Connect your AP to the same network.
4: Hit the reset button on the accespoint (while its on) for 10 seconds, WAIT till the power signal turn red.
5: Run a discovery on your network and look for the accespoint (use for instance Advanced ip scanner)

Succes

Ps: is there an active support contract on your ap? can you contact Ruckus Support?