We're using the Virtual SmartZone and are new to the Ruckus system after using Aruba for years. We're having an issue where our users are frequently losing their internet connection while still connected to the wireless access points. Most of the reported issues are using the "Intel(R) Dual Band Wireless-AC 8265" wireless card, but we also have macOS devices reporting issues as well.
When I run Troubleshooting on a client experiencing an issue, I see the text "Fail 802.11 Authentication Request" and while hovering over the info button, I see "Info: Withhold Authentication Frame". These machines appear to be connected to the network, but aren't able to load any web pages.
Does anyone have any tips for how I can correct these issues? Feel free to ask follow up questions.