RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.
You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.
Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.
08-04-2023 09:35 AM
Trying to log into my unleashed Ruckus app on my apple phone. I keep getting this message that I am not connected to Unleashed network. Go to Setting? I go to settings and check my wifi network and I am connected, and all my devices are working. But I cannot get into the app, I can't reset the password, which out getting the message that I am not connected to the Unleashed Network. This is an app on my iPhone 11 Pro Max, version iOS 16.5.1. I have a Ruckus ICX 7150-C12P. The SN is FEK3808R004 connected in the main box, then I have 2 smaller boxes on the main floor and upstairs. There is only one green light on, on the main floor box that is connected at the ceiling. The one upstairs is completely dark. The 2 small boxes are R510 Series - Primary WAP is SN481972003280 , the other is SN 331802000468. I have tryed cutting power to the main ruckus box and it doesn't fix the problem. I have even shut down the entire system and it doesn't fix the problem. Can someone help me get this fixed?
