Updating a Ruckus unleashed AP's after the master has been updated

[nohands]

The Master AP is running  200.6.10.1.310
Our 9 other APs are running 200.0.9.9.608

I log into the interface, go to a AP which tells me it needs upgrading, I select upgrade point it towards a local copy, it uploads, I hit the update button, its says 100% success I can then close the window reboot or cancel so I reboot and nothing changes. Even a hardware reboot does not move things onward. 

For all the 9 APs they report firmware 200.0.9.9.608 on the dashboard (needs upgrading) and in the fireware upgrade window report firmware 200.6.10.1.310 at the top. 

I have also tried upgrading via preload image, no dice.

Upgrading via admin>administer>upgrade is not an option as it only lists the master AP.

Am I missing something here is there a better way to upgrade an unleashed AP, Help!

[thomas_fankhaus]

why do not you just give them internet?

[michael_brado]

1. Unleashed APs assume you are on a single LAN, having a DHCP server and Def-GW to the Internet/Extranet.

2. Upgrading the Master AP to a new version, will cause it to upgrade all other Unleashed APs (even different models)
on a normal behaving LAN (see #1 above).

3.  You can use Local upgrade option, if you don't have Internet access for an Online upgrade.  Download the specific
AP model Unleashed firmware image from the Support portal for your Master AP model type.

I think you'll have problems using Static IPs, but DHCP reserved IPs should work.

What's your current status?

[nohands]

Having now come across this three times over different sites I thought I would post my solution to the issue. In short Ruckus Unleashed if it gets to out of date requires a rebuild to bring it up to modern standards. 

It would seem a local Ruckus specialist installer was putting in unleashed systems taking the money for maintenance and not bothering. This left sites on factory fresh software including some nasty vulnerabilities.

So for each site we had to bring in a temporary wireless system from another vendor to keep people running. Then we collected every Ruckus AP, factory reset individually and one at a time manually installed the update from a download. Once all APs were up to date the Master AP was in command again and now does update all APs in the network. We did try factory resetting and just updating the master AP but as soon as it updated it would no longer manage any other AP, I assume this is due to the version difference being to large.

[michael_brado]

This doesn't sound correct, as our QA test all previous versions ability to upgrade to current release.The upgrade procedure should only need to be run on your current Master AP, who should lead the upgrade of all other AP models.We've tested both the Online upgrade and a Local image method, and I've not had a problem in my lab swapping versions frequently.
Your installers should certainly be responsible for updating to current release firmware, sorry you didn't get expected service!

[nohands]

I can only comment on my 3 out of 3 experience 200.0.9.9.xxx would not receive upgrades from  200.6.10.1.310 or later.