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Unleashed R650 login / setup not working.

JJW2009
New Contributor III

I have setup hundreds of Ruckus Wireless AP's including standalone, Zone Director, Unleashed configurations.

I ordered two different unleashed models a couple of weeks ago.  Setup was the same as it has always been over the last few years/100's of AP's.  

Plug in the access points into a firewall.  Check the IP address of the AP.  Visit the AP's IP.  Answer 3-5 questions.  AP is up and running.  This process has always been hassle free and super easy.

Today, I just got two new Ruckus Wireless R650 (Unleashed).  There is something different with this firmware.  When I plug in the APs into the firewall.  I can see the APs boot up, get an IP.  When I visit the IP, I now get what appears to be the standalone firmware login screen.  The old default user name/password does not work.  super/sp-admin.  The screen flashes and prompts me with the login again.  The username/password of super/(serial number) doesn't work.

When I connect to the configure.me-XXYYZZ SSID it now asks for a password.  It never did that before.  When I enter the serial number of the AP.  It connects however, it doesn't give my laptop a IP from the DHCP server on the firewall.  The laptop says there is no internet, even though there is.

When I try connecting to the AP with my iOS device to one of the Configure.me-XXYYZZ SSID's it tells me that there is no internet, the iOS device won't actually connect to the wifi and I can't even use the Ruckus App to setup the two new APs.  It doesn't get an IP from the firewall.

I tried hard coding my laptop with a 192.168.0.xxx ip address directly to the AP and I couldn't connect to 192.168.0.1

I have tried factory defaulting the units and I still get what appears to be the standalone firmware login.  But I can't log in.  

Doe anyone have any ideas how to log into the new latest Ruckus Wireless R650 because nothing that should have worked has worked.

7 REPLIES 7

JJW2009
New Contributor III

@ryan_guss  Both boxes were labelled as unleashed, all the documentation was unleashed but one was definitely a standalone model firmware.  My guess is someone flashed the wrong firmware on the factory line.

I had to upgrade the standalone unit with the unleashed firmware to get everything to work correctly. 

@jeff_wolstenholme

I just had the same issue. I couldn't figure out how to get into the access point to do that.  Found out the SSL is the only way.  https://ipaddress.  then super/sp-admin and flashed with proper firmware and boom it came up and joined the network.  Both of these from my distributor, Tech Data, and they were supposed to be unleashed.  

JacksonCampbell
New Contributor III

Oddly enough, I used a different browser, and it worked. Got that idea from this page: https://support.ruckuswireless.com/articles/000001909. Apparently the browser cache keeps it from passing the credentials to the AP.