Topic: Unleashed Network Upgrade procedure

[michael_brado]

Greetings,

    Ruckus Networks releases new versions of firmware on a periodic basis, sometimes with new features / functions and sometimes for security.  Ruckus customers with Unleashed networks at home or business can check for firmware updates, and perform a network upgrade via Unleashed WebUI or Unleashed Mobile App (UMA).

    Our Ruckus at Home section of the How-to-Hub on the Support portal, contains knowledge articles and videos to follow in order to perform a backup  / upgrade of your Unleashed network. See the videos here:

https://support.ruckuswireless.com/hth-ruckus-at-home
Upgrading Ruckus Unleashed Access Points with theMobile App
Upgrading your Unleashed Network via a PC or Mac

    Prior to a manual (local) upgrade, check the Ruckus support portal Unleashed Product page for a newer release.  Download images for the model of Unleashed APs you have in use.

https://support.ruckuswireless.com/products/82-unleashed-and-multi-site-manager#firmwares

    If you are having trouble updating your software after following these steps, Customer Service representatives are available at 855 RUCKUS (855.782.5871), via live chat, and through the Web portal. Additional details are available at 

https://support.ruckuswireless.com/contact-us

[ict_padland]

After doing an upgrade on our R510 unleashed (1 master and 4 satelites) only the master shows online. The other access point show disconnected. What do we do now ?