I recently installed 2 R550 APs in my house. It was working. I had the Unleashed app in my iphone and was able to access the network. I had a few occasions where suddenly the wifi would drop but came back with restarting the AP by removing the poe.
Last night had a power outage/surge?? Very brief but power came back. Since it came back, there is no wifi network in the available networks, I am not able to log in to the network using the unleashed app.
I tried power cycling the 2 APs by disconnecting and reconnecting the poe. I see yellow/orange for both the 2.5 and 5 Ghz but no wifi.
I have a Poweredge ER4 router. There is internet through wired connections. But no wifi connection.
Frustrating. I can not talk to support [3months basic support] because the vendor CDW apparently has to login to Ruckus that I am the owner of the APs. They have not done that. It looks it may have been cheaper and less frustrating to go Netgear or Dlink or other residential routers.
Ruckus is supposed to be rock solid and enterprise quality, but these frequent drops and wifi trouble shooting is frustrating.
Also, a few days ago, when the unleashed app was working, the APs were not seen in the app [seen before - it said no APs] but I had all the connected clients listed and we had wifi access. After the power surge/failure there is no more wifi access.
When you look at the SSIDs being broadcast, do you have anything that says Configure.Mexxxxx (x's are characters, typically the last 6 digits of the AP MAC)? There might also be a Recover.Me floating out there.