Ruckus Unleash Admin field is blank

[pcit]

Hello, upon accessing the Ruckus unleashed dashboard, the admin panel is blank.

Already tried restarting the master AP and tried opening from different browsers like IE, Edge, Chrome and Firefox.

Please help on this. Thank you!

[sanjay_kumar]

Hi @pcit 
Not sure if this works, but can you try this : Once you expand the Admin & Services tab press CTRL - (Minus) and check. This way the browser resolution will reduce.

BTW, what is the current firmware version on the AP?

[pcit]

Hi @sanjay_kumar, zooming out the browser did not work.

How do I get the firmware version of the AP? Should I check the version from the Master AP?

[sanjay_kumar]

Hi @pcit 
From the GUI you can get it from the Access Points >> Select the AP >> Click on Show Ap Info.
You can also check from the CLI using the command
show version \ show sysinfo

[pcit]

Hi @sanjay_kumar ,

The current version is 200.9.10.4.212

[sanjay_kumar]

Hi @pcit 
Thank you for the update, you should consider doing an upgrade from CLI using the below steps mentioned in the link.
https://interworks.com/blog/2022/02/24/upgrading-ruckus-unleashed-ap-with-ssh/

Let me know the AP model so that I can share the AP software link.