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R510 Unleashed disconnected from Internet

LeGrandT
New Contributor

I have an R510 with Unleashed version 200.10.10.5.246 connected to a Vigor 2960 router via a PoE-switch.
Router and R510 are on the same subnet and same VLAN.
The Wifi clients are connected to the Internet, they get their IP address from the DHCP server on the router (= gateway), so no issues there.
But on the Unleashed dashboard it says that the AP is disconnected from the Internet, because it cannot reach the Gateway and DNS. What am I missing?

Image_ images_messages_615c1429335e2977527126d6_cb0b06c70a1f0cd4e57d536de5ae0405_Ruckus_R510_dashboard-4f70696b-8bdf-49b9-801f-33050de0ac6a-392388192.jpg
2 REPLIES 2

syamantakomer
Moderator
Moderator

Hi,

Try to set local DNS once and see if that fixes the issue.

Unleashed tests the internet connection by reaching couple of public servers, if those are somehow blocked on firewall/gateway, internet will show disconnected.

Regards,
Syamantak Omer
Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

LeGrandT
New Contributor

Hi Syamantak Omer,

Thanks for your suggestion, but I already tried that. Actually, I had configured local DNS, but that didn't work, so then I tried Google DNS.

Right now the firewall is not blocking anything, but during the initial installation of the AP, Internet access was blocked. Could it be that the AP somehow remembers that state and doesn't change it now that Internet access is no longer blocked?

Regards,

Tjebbe