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Password/ ICX 7150-C12p

New Contributor

I have a Lennar Smart home and i have the unleashed app on my phone. I'm unable to connect to it. The user id is my email but the password is not working... is there not anyone that you can talk to about these types of issues.  it telling me that my login information is incorrect and im unable to reset the password ... it give another error :Sorry Password recovery is disable and needs to be set up: 


RUCKUS Team Member

Hi @jchare
Thank you for using the forum. 
Are you able to connect to the WIFI or you are not able to do that either? If you don't know the username and password you will have to factory reset the Access Point.

I see that you have a Lennar Home, can you please paste your question in that forum so we can further assist you?

Best Regards,

Ayleth Alvarez | Sr Technical Support Engineer | TAC Wired 

My internet went down in our area and when it came back every thing is running but a little slow . so i went to the app  to see how everything was doing and i can't get in.