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Issue with r850

Danny1
New Contributor

I purchased 5 r850 to replace older ruckus access points. I asked chatgpt which poe injector to purchase and it told me to purchase. TRENDnet Gigabit PoE++ Injector (TPE-119GI). I then returned the 5 injectors. I then asked again. It told me to purchase LINOVISION Gigabit 90W 802.3bt PoE Injector. Neither one worked all access points running at degraded power. I then contacted Ruckus and had to sign up for something where i recieved a user guide. I purchased a 902-1180-US00. all three ran at degraded power. I was using a 3ft cat5e cable from the poe port on the injector to the device. I also unplugged all devices factory reset one device and used all three poe injectors. Can someone help me get WIFI6 working. If I cannot I will go with ubiquiti access points. I also have several cliets that have always used Ruckus. Please email me with the correct poe injector for a R850 access point.

8 REPLIES 8

The location has 3 buildings total. All three access points use hardwires(not mesh) one building has a wireless bridge. It uses its own network. The other has a fiber optic extension cable. I can give you the whole layout but a switch is not a option.

Danny1
New Contributor

all 5 not three sorry

I found the other tab. I will set it hit apply tonight and let you know if it keeps after reboot.

CRSR
New Contributor III

Return them and get the R750's.  The R850's have an issue where "Performance" mode using DFS channels seems to cap their power output pretty hard.  No client can reach anything above 800Mbs, even if its the only one connected.  According to their engineering staff, this is by design (Ruckus case #01375925).  It's amusing they put a 5Gbs port on these because I've yet to see them even reach 1Gbs.

The R850s also will not auto-negotiate bt5 out of the box (even with Ruckus' own POE injectors) unless you tweak it via the CLI and the LLDP settings.  So you will have to override the power settings in the GUI.  Unless you can make do without DFS channels just don't bother -- they are not worth the headache and price.