Impossible to join the unleashed network (T300)

[Anonymous]

Hi all!
I've got a problem. So I have three T300 (Firmware: 200.2.19....)  and and two of them can't join the unleashed network (master one).
They are in a loop... There's standing :
Founding the Unleashed Network. It may take a few minutes.
When it's finished, the browser can't build a connection up to the server and when I refresh the page it starts trying to join again but its not working.

So I tried to reset the AP's via SSH and put another Firmware on it. (200.1.9.12), with that one it's also not working.

What should I do?

[Anonymous]

I had a similar problem when adding a T300 to an existing Unleashed network running 200.2.  In my case resetting the AP using the reset button worked, but you would figure that would do the same as a reset via SSH.

In your case, it might be worth ruling out any wired infrastructure issues then running a Wireshark trace to see if that gives any clues.  Failing that, log a case with Ruckus.

Thanks,

Mike

[michael_brado]

Correct, best practice for one/an AP not joining the upgraded Unleashed network.
 
Try power cycle (soft reboot), and if not successful, a Factory Default (hard reset indented button for 8 sec before release),
or... by CLI if you can SSH to the AP, 'set factory', and 'reboot'.  Or thirdly if no luck, to contact TS.  Thanks Michael.

[Anonymous]

Thank you for your response.
I've resetted all three and added them individually and it worked fine.

[Anonymous]

I had this on a single unit install after upgrading firmware. The SSH and CLI commands worked for me.