12-15-2025 09:22 AM - edited 12-18-2025 07:18 AM
Hi - small residential network with 2 R650 APs, 3 SSIDs: 5G, 5G guest, 2.4g IOT.
The problematic devices are the Eufy S330 Floodlight Camera 2 pro of which we have three. These are hard wired, always on devices but, they can be powered off and on using a switch (like any regular light). These devices work flawlessly on FW 200.16.7.0.402 and 200.15.6.212.27. The problem is that on both FW 200.17.7.0.139 and 200.18.7.101.244, all three of these devices suffer from an intermittent failure to reconnect to WIFI following a "soft" reboot (soft reboot meaning the device automatically rebooting itself or, manually commanding the device to reboot itself via the Eufy app). Notably, a "hard" reboot of these device always results in the device connecting to the WIFI without any problem and remaining connected until another failed "soft" reboot occurs (hard reboot meaning total power off / power on of the device). The devices are connected to a dedicated WPA2 2.4g only SSID using auto ch (1,6,11 only) and channelization of 20. With the 200.17 and 200.18 FW, I have tried every variation of the AP and SSID settings I can think of but the intermittent reconnect failure always remains.
The problem is these devices will reboot themselves overnight every few days which, according to Eufy, is done intentionally to maintain device stability. The result is the devices are occasionally found offline due to their failure to reconnect to WIFI following the automatic reboot. To rejoin the WIFI, the device must be momentarily powered off and then powered back on.
I am at a loss to understand why these specific devices work just fine with 200.15 and 200.16 FW, but have the intermittent re-connection issues on the 200.17 and 200.18 FW.
Any suggestions please?
EDIT: added troubleshooting screenshot showing a re-connection failure after soft reboot.
Here is a screenshot showing the end of a troubleshooting trace I ran where I reproduced the re-connection failure. This was on the fourth consecutive soft reboot of the Eufy device - the first three the device re-connected OK. On the fourth, it just sits on the 802.11 authentication request step, as shown. The entire third reboot sequence, which is successful, is shown in its entirety as well.Re-connect fails
02-26-2026 03:52 PM
Thank you @Imran_ruckus . If the behavior persists under 200.19, I will disable the PMF and test further.
02-27-2026 09:31 AM
Hi @Lacuna
Greetings!!!
Thank you for the update.
Please keep us informed so we can continue assisting you and work toward resolving this issue.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Community Forums Support
03-07-2026 06:43 AM
Greetings @Imran_ruckus .
After updating to 200.19.7.11.283, the Eufy connection issues described in this thread immediately reoccurred. I then disabled PMF via CLI on the 2.4 IOT friendly WLAN but, sadly the Eufy connection issues persist even with the PMF disabled. So, it would appear the behavior is not related to PMF and I remain at a loss to understand what has changed in Ruckus FW versions 200.17+ that results in these connection issues on these specific devices.
Under 200.19, I have collected the debug, system and client connection log files and I have now reverted back to 200.15.6.212.27 where I expect the normal behavior will resume.
Unfortunately, the issue persists so I cannot report the issue was resolved by disabling PMF on the 2.4 IOT WLAN.
I remain open to any further suggestions.
Thank you.
