Error trying to bind a network in the cloud account

[damianhlozano]

Hello team!!

We are managing 16 APs from Ruckus Unleashed, we had configured the management IP and we can access to Unleashed through this management IP.
Now, as soon as I access to Unleashed, this shows me the following message:
"Unleashed portal is now available for cloud remote control. Sign up now"
I went to "Sign up now" and created an account
There, when I tried to bind the network, I get:
"Error. Network´s username or password verification failed"

We would like to use the remote management to access directly from anywhere. How can we solve this?

Thanks in advance.
Regards!

Damián

[damianhlozano]

Any Idea?

[desaiaki]

Have you enabled the below ? As a prerequisite, enable Remote Management from the RUCKUS Unleashed web interface (Admin & Services > Administration > Remote Management > Remote Management & Mobile App Notification).

[damianhlozano]

Hello desaiaki!!

Yes, this is enabled

Any idea?

Regards,

Damián