Announcement: Unleashed 200.15 MR GA (200.15.6.112.52) Product Guides Published on RUCKUS Support Po

[jenniferbush]

Hello All,

The RUCKUS Unleashed 200.15 MR GA Product Guides have been published on the RUCKUS Support Portal.

RUCKUS Unleashed 200.15.6.112.52 Release Notes

https://support.ruckuswireless.com/documents/4761

RUCKUS Unleashed R350e AP Quick Setup Guide

https://support.ruckuswireless.com/documents/4762

Note: HTML and PDF versions of the product guides are available in the document portal (https://docs.commscope.com).

[gritech]

@sanjay_kumar 
I did open case 01688593, but cannot proceed as I don't have a support contract.

The case does have the AP dump attached.

[Squozen]

I tested the beta patch and I am still seeing iOS devices dropping from the 5Ghz network during sleep. I have 802.11r and 802.11k enabled. Rolling back.

[nevets23]

what is the status of getting this fixed? I'm having the same exact issues. Random disconnections of MacBook pros and iPhones as well as poor connections and roaming. None of those issues in 200.14.

It's incredibly frustrating that this still hasn't been fixed. Apple devices are everywhere, and these APs are supposed to just work, yet this is the second firmware upgrade that has been unusable. Even on 200.14, roaming isn't always the smartest (I think some of it has to do with apple's desire to make devices sticky), but it is at least stable and useable. I was hoping the new firmware would make things better, not way worse. Rolling back now.

Is there a patch that actually works coming soon? It's extremely frustrating that Ruckus devices are having this type of issue, especially given their premium price point. I've used brands that cost a quarter as much as ruckus, and don't have these types of issues. 200.15 was released in the beginning of the month, yet this issue still isn't fixed.

I'm not sure how I'm supposed to pitch a product that will cause these types of issues. I wanted set it and forget it networking, and I've had to manage ruckus devices way more than any others.

Please advise

[nevets23]

Btw, I have several r650s, and r550, and two r350s

[sanjay_kumar]

Hi @nevets23 

We have fix available which is a QA tested, I have shared the link with you for this file. Please upgrade the APs accordingly and let us know the result.