All 3 Ruckus R320s in a boot loop after power outage and factory reset

[wjomlex]

We have 3 R320 access points (one for each floor) with a ICX7150-C12 switch. We just had a very brief power outage, after which we could no longer connect to the wireless network.

Following advice in another thread, we performed these actions in the switch CLI:

- enable

- show version

- copy flash flash secondary

- boot system flash secondary yes

We’ve performed a factory reset on all 3 access points (making sure to hold the reset button down for at least 10 seconds), and now we’re having trouble setting up any of them as the new master AP because they all seem to be stuck in this boot loop:

- Solid red PWR for about 45 seconds

- Flashing green PWR for about 30 seconds

- Solid green PWR for about 10 seconds

- Solid green PWR and flashing green CTL for about 95 seconds

- and then back to solid red PWR again

While PWR is solid green we can connect to the unsecured Configure.Me network, but there’s not enough time to actually set the AP up in the Unleashed app before the boot cycle happens and we get kicked out.

We only have one of the APs powered at a time, and we’ve tried this with all 3 APs, with the same problem on all 3. We’ve tried letting them boot loop for over an hour, because I saw elsewhere that there’s some sort of recovery after 6 or 7 loops, but they keep looping.

Further factory resets seem to have no effect. Is there anything else we can try? There’s definitely not enough time to connect to the APs to do any kind of firmware upgrade before they loop again. Thanks in advance!

[wjomlex]

It appears that having our Comcast router connected to the switch is causing some sort of problem. When we disconnect the router, we’re able to set up an AP through the app, but then when we connect the router again, the AP starts boot looping.

[syamantakomer]

Hello @wjomlex,

APs must be losing gateway connection and thus rebooting to recover from the problem state.

Please check and make sure your network part is stable. Try to connect a laptop on the same port where AP is connected and see if you get a stable network connection.

Also check if ICX switch is running on switch mode and not router.

[LouisBotha]

Hi

This is for one of our branches, at the branch it will be connected to a POE switch so it functions as an AP.

At this moment I'm plugging it directly into a laptop with IP 192.168.0.2, it is stuck in a boot loop, on access it gives me this error "Building the unleashed network it may take a few minutes" and it boots again.

I tried different ways of connecting to it, either via POE and direct LAN connection.

I tried resetting it different ways. like unplugging for 5 seconds after pressing the reset button.

Im reading up on how to access it via  tftp, not sure if ill be able to access it that way as it keeps on restarting\booting

[Imran_ruckus]

Hi @LouisBotha 

Thank you for the confirmation.

I am redirecting this case to the Unleashed team for the further assistance.

Meanwhile, I would suggest you perform the following once:
- Remove the AP from the network, and connect it directly to your machine. Perform a hard reset on the AP by pressing down the the Reset button for 10-12 seconds and then releasing it. The AP should be powered up by a power adapter or a PoE injector.
- Set your machine's ethernet adapter settings in the subnet of 192.168.0.x
- Try to access the WebUI of the AP using the default IP address: https://192.168.0.1
- Complete the initial configuration including the IP address assignment method and then put the AP back to the network

Please reach out to us for addition queries.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.