200.15.6.12.304 Apple devices connectivity issues

[sgg222]

Since upgrading to 200.15.6.12.304, Apply devices (laptops, phones etc) won't occasionally to the network, 2xH550 and 1xR650. When it happens, the  OS shows as "connected" but it fails at DHCP, DHCP is external to Ruckus with short (5 min leases). Never had this issue before, reverting to 200.14.6.1.203 fixes it.  

[sanjay_kumar]

Hi @RUCSAK 

Have you upgraded to 200.15.6.112.52? Are you still facing the issue?

[RUCSAK]

Yes I upgraded to the 200.15.6.112.52 version.

[sanjay_kumar]

Hi @RUCSAK 

Could you please share us more details on this which will help us to isolate if we are hitting the same issue or a new issue?
1. Is the issue is specific to the devices like iPhone\MAC?
2. Is the issue specific to the devices like Sonos\Apple watch?
3. Issue occurs when roaming\wake up from sleep mode etc..

Can someone share the client connectivity logs from the diagnostics tab?

[lllamas]

I disabled 802.11r, will let you know...   Customer complaining BIG TIME!  Thanks!

[sanjay_kumar]

Thanks @lllamas, Some of the customers confirmed that the workaround is working.

For any customers if you still face the issue even after disabling 802.11r, then the issue could be something else and I request you to open a support case so that we can troubleshoot the issue.