As reported by Hannes above, the exams (WiSE and Ruckus Sales Expert) have not been properly terminating a session attempt. Each new entrance into the exam uses the old attempt.
I've updated settings on both exams to force a new attempt with each time into the exam. Additionally, we've put clear instructions on all exam pages to ensure you proceed all the way through the exam before exiting using the Exit activity link in the top right of the page.
However, if you've previously had an attempt it will need to be cleared by us. Please send a request to email@example.com
and we will clear your past attempt.
This situation appears to be causing other problems you are seeing:
- inability to click on answers or advance to next question or screen
- 0% score after passing the exam