T300 water ingress

[guy_farley]

Having Issues with water seal on t300. Anyone else seeing these issues? It appears the t310 was design has been completely changed, I assume due to these issues.

[guy_farley]

I'm trying to find out if other people are having issues with them, especially considering you've discontinued them and radically changed the design of the new t310

[andrew_giancol1]

We currently have approximately ~116 T-series APs in production. We've seen several T300's go down due to water intrusion. I can only think of one I bothered to RMA due to the others being obviously the fault of the installer, we've had several mounted upside down, a few installed without GLANDs. That being said, I've asked a co-worker about a building of ours where there was water intrusion into 4 T300's. I didn't pay much attention at the time, but I seem to recall blaming the local technician in charge of mounting. I'll ping back when I hear back. Sorry about your experiences with Ruckus. For me personally, I've had several Reps and several sales engineers. Some were better than others, and I've had a few "put your supervisor on the line" moments with Support sure, but I still wholeheartedly recommend Ruckus's products. Support might be a work in progress, but this is something I can usually navigate with the help of my Reseller, and my assigned Engineers. If you have access to people like that, I'd engage them as soon as practical. 
Good Luck,
-A

[andrew_giancol1]

Do you have more photos?

[andrew_giancol1]

Welp, we just mounted a t300 and can see the pressure valve is open to the elements. i'll get back to you as to whether the pressure valve theory holds water.

[ron_henry_7uwsm]

Having one of several T300 just experience a failure because of this issue, the water isn't penetrating the pressure relief valve. It is getting into the radios because of a tiny (alignment?) port drilled through the back cover near the Ethernet port.  Your test setup is flawed because you put a shield over the top (your right mounting plate in this image) of it in your test radio image. That bar will minimize water penetration.  Take a dead T300, pour some water in it and hold it with the corner next to the Ethernet port down.  You will see the water readily drip out.