Smartzone 100 firmeware 3.2.1 access issue

[mamadou_saliou_]

We have an access issue on the controller, we can't access it by ping neither by GUI. Can some one help?

[michael_brado]

Only your network administrator would have IP address and login details. 

Do you use your local reseller for tech support?  If so, they may have your access info.

[mamadou_saliou_]

Thanks Michael,

I know the controller's IP and credentials, but I can't connect on it even if I put a cable straight between one of the conroller's ports and my PC.

I've already contacted my ruckus support, but the last suggestion I got is to hard reset the controller.

I don't want to lose my data and configuration. Is there anything I can do?

I want to try the console connection, but I have not the right cable for that. Did some one already connect on SZ100 using a console cable? If yes what kind of cable did you use and what did you get from that?

Hope you are all well.

Happy new year to every one.

[michael_brado]

Hi Mamadou,
     If you are on the same network, but cannot ping the SZ IP address, you will not likely be able to GUI either.
Have you tried a simple power cycle/reboot, understanding that you may lose some data?  It's better than a
Hard Reset that will also lose your configuration!

[mamadou_saliou_]

Thanks again Michael.

I have already power cycled the controller but nothing happened.

The only thing I did not tried is to connect to the controller by console. I don't know how to do it.

Regards,