I know the controller's IP and credentials, but I can't connect on it even if I put a cable straight between one of the conroller's ports and my PC.
I've already contacted my ruckus support, but the last suggestion I got is to hard reset the controller.
I don't want to lose my data and configuration. Is there anything I can do?
I want to try the console connection, but I have not the right cable for that. Did some one already connect on SZ100 using a console cable? If yes what kind of cable did you use and what did you get from that?
Hi Mamadou, If you are on the same network, but cannot ping the SZ IP address, you will not likely be able to GUI either. Have you tried a simple power cycle/reboot, understanding that you may lose some data? It's better than a Hard Reset that will also lose your configuration!