Seeing almost constant "...joins with uptime [xxxxxx] s and last disconnected reason [Heartbeat Loss]. on 2x r710s

[kevin_vasko]

I'm seeing a lot of error messages in my logs
Jun  8 23:08:47 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [110595] s and last disconnected reason [Heartbeat Loss] 

I have two Ruckus r710's one upstairs and one downstairs. The downstairs unit is the master in unleashed. I'm constantly seeing this but it doesn't tell me why its losing its heartbeat. I think I'm having issues because all of a sudden my clients seem to glitch out and lose connection if they are connected to one of the units.

Any suggestions?

Jun  8 23:08:47 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [110595] s and last disconnected reason [Heartbeat Loss] 
Jun  8 23:08:48 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [90809] s and last disconnected reason [Heartbeat Loss] 
Jun  9 01:08:57 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [117805] s and last disconnected reason [Heartbeat Loss] 
Jun  9 01:09:00 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [98020] s and last disconnected reason [Heartbeat Loss] 
Jun  9 03:08:37 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [124985] s and last disconnected reason [Heartbeat Loss] 
Jun  9 03:08:41 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [105201] s and last disconnected reason [Heartbeat Loss] 
Jun  9 05:08:47 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [132195] s and last disconnected reason [Heartbeat Loss] 
Jun  9 05:08:52 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [112412] s and last disconnected reason [Heartbeat Loss] 
Jun  9 07:08:28 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [139376] s and last disconnected reason [Heartbeat Loss] 
Jun  9 07:08:33 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [119592] s and last disconnected reason [Heartbeat Loss] 
Jun  9 09:08:39 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [146587] s and last disconnected reason [Heartbeat Loss] 
Jun  9 09:08:44 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [126803] s and last disconnected reason [Heartbeat Loss] 
Jun  9 11:08:24 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [133983] s and last disconnected reason [Heartbeat Loss] 
Jun  9 11:08:50 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [153798] s and last disconnected reason [Heartbeat Loss] 
Jun  9 13:08:31 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [160979] s and last disconnected reason [Heartbeat Loss] 
Jun  9 13:08:34 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [141193] s and last disconnected reason [Heartbeat Loss] 
Jun  9 15:08:42 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [168190] s and last disconnected reason [Heartbeat Loss] 
Jun  9 15:08:44 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [148403] s and last disconnected reason [Heartbeat Loss] 
Jun  9 17:08:23 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [175370] s and last disconnected reason [Heartbeat Loss] 
Jun  9 17:08:24 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [155583] s and last disconnected reason [Heartbeat Loss] 
Jun  9 19:08:34 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [182581] s and last disconnected reason [Heartbeat Loss] 
Jun  9 19:08:39 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [162798] s and last disconnected reason [Heartbeat Loss] 
Jun  9 21:08:20 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [169979] s and last disconnected reason [Heartbeat Loss] 
Jun  9 21:08:44 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [189791] s and last disconnected reason [Heartbeat Loss] 
Jun  9 23:08:24 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [196971] s and last disconnected reason [Heartbeat Loss] 
Jun  9 23:08:30 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [177190] s and last disconnected reason [Heartbeat Loss] 
Jun 10 01:08:34 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [204181] s and last disconnected reason [Heartbeat Loss] 
Jun 10 01:08:42 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [184401] s and last disconnected reason [Heartbeat Loss] 
Jun 10 03:08:14 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [211361] s and last disconnected reason [Heartbeat Loss] 
Jun 10 03:08:23 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [191581] s and last disconnected reason [Heartbeat Loss] 
Jun 10 05:08:24 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [218571] s and last disconnected reason [Heartbeat Loss] 
Jun 10 05:08:34 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [198792] s and last disconnected reason [Heartbeat Loss] 
Jun 10 07:08:14 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [205972] s and last disconnected reason [Heartbeat Loss] 
Jun 10 07:08:34 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [225781] s and last disconnected reason [Heartbeat Loss] 
Jun 10 09:08:15 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [232962] s and last disconnected reason [Heartbeat Loss] 
Jun 10 09:08:24 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [213182] s and last disconnected reason [Heartbeat Loss] 
Jun 10 11:08:04 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [220362] s and last disconnected reason [Heartbeat Loss] 
Jun 10 11:08:26 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [240173] s and last disconnected reason [Heartbeat Loss] 
Jun 10 13:08:07 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [247354] s and last disconnected reason [Heartbeat Loss] 
Jun 10 13:08:14 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [227572] s and last disconnected reason [Heartbeat Loss] 
Jun 10 15:08:18 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [254565] s and last disconnected reason [Heartbeat Loss] 
Jun 10 15:08:24 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [234782] s and last disconnected reason [Heartbeat Loss] 
Jun 10 17:07:59 Downstairs syslog: eventd_to_syslog():AP[Downstairs@2c:c5:d3:21:46:60] joins with uptime [261746] s and last disconnected reason [Heartbeat Loss] 
Jun 10 17:08:05 Downstairs syslog: eventd_to_syslog():AP[Upstairs@2c:c5:d3:1a:7f:20] joins with uptime [241963] s and last disconnected reason [Heartbeat Loss] 

[jane_hartly]

Hi Vitaliy,

Kevin seems to have posted his solution on another thread: https://forums.ruckuswireless.com/ruckuswireless/topics/constant-heartbeat-loss-events-with-r710s