R600 unleashed dropping 2.4ghz

[atma_tiwana]

R600 unleashed dropping 2.4ghz connection.

Hi. I have unleashed running on 2 R600's that are wired into a switch. Mesh option is off.

Very 3ish days the 2.4ghz connection drops. The only reason I know this is because I have a google nest doorbell which is constantly uploading video to the cloud.

Anybody got any pointers before I sell the Ruckus system. Ive had this before with a Zyxel Multy X, but never an issue with all other systems ive tried including my ISP router.

[atma_tiwana]

Here is a copy of the log if anyone can help.

The outage hapened at 11:02 but this is the closest info I can find

ntroller connecting error, errno: 2 No such file or directory
Sep 24 11:47:36 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:47:23 Ruckus-Unleashed meshd[13928]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:47:23 Ruckus-Unleashed meshd[13924]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:47:06 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:46:53 Ruckus-Unleashed meshd[13840]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:46:53 Ruckus-Unleashed meshd[13836]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:46:36 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:46:23 Ruckus-Unleashed meshd[13767]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:46:23 Ruckus-Unleashed meshd[13763]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:46:20 Ruckus-Unleashed ntpclient[13758]: Skew 40.1mS, freq adjust 0
Sep 24 11:46:20 Ruckus-Unleashed ntpclient[13758]: Time set from remote server
Sep 24 11:46:20 Ruckus-Unleashed ntpclient[13758]: Using server: ntp.ruckuswireless.com
Sep 24 11:46:06 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:45:53 Ruckus-Unleashed meshd[13684]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:45:52 Ruckus-Unleashed meshd[13680]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:45:36 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:45:24 Ruckus-Unleashed kernel: FWLOG: [106174147] WAL_DBGID_STA_VDEV_XRETRY ( 0x40 )
Sep 24 11:45:24 Ruckus-Unleashed kernel: FWLOG: [106173906] WAL_DBGID_STA_VDEV_XRETRY ( 0x40 )
Sep 24 11:45:22 Ruckus-Unleashed meshd[13595]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:45:22 Ruckus-Unleashed meshd[13591]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:45:16 Ruckus-Unleashed syslog: sqlited, sta count = 13
Sep 24 11:45:07 Ruckus-Unleashed kernel: v54cf: v54cf_open: inode=8f56b368, filp=89dcf2c0
Sep 24 11:45:06 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:45:00 Ruckus-Unleashed kernel: ol_rc_update_handler: WARNING: handler called without transmit attempts
Sep 24 11:45:00 Ruckus-Unleashed kernel:  Keydata=0x78 0x8d 0xf2 0x63 0x4d 0x5e 0xed 0x9e 0xf1 0x2a 0x9b 0xe5 0xb9 0x0 0x61 0x49
Sep 24 11:45:00 Ruckus-Unleashed kernel: Keyix=0 Keylen=16 Keyflags=0 Cipher=4
Sep 24 11:45:00 Ruckus-Unleashed kernel: wmi_unified_vdev_install_key_send Setting Key for Macaddress:0x5cae8904a9dc
Sep 24 11:45:00 Ruckus-Unleashed kernel: net80211_tac_cfg_sta_set_param(): set station dc:a9:04:89:ae:5c vlan_id = 1
Sep 24 11:44:52 Ruckus-Unleashed meshd[13503]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:44:52 Ruckus-Unleashed meshd[13499]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:44:36 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:44:22 Ruckus-Unleashed meshd[13419]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:44:22 Ruckus-Unleashed meshd[13415]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:44:06 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:43:52 Ruckus-Unleashed kernel: FWLOG: [106080201] WAL_DBGID_TX_SCH_REGISTER_TIDQ ( 0xff, 0x1 )
Sep 24 11:43:52 Ruckus-Unleashed stamgr: tac_del_arp:dev=br0 SIOCDARP failed, errno=6
Sep 24 11:43:52 Ruckus-Unleashed kernel:  Keydata=0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0
Sep 24 11:43:52 Ruckus-Unleashed kernel: Keyix=0 Keylen=16 Keyflags=0 Cipher=0
Sep 24 11:43:52 Ruckus-Unleashed kernel: wmi_unified_vdev_install_key_send Setting Key for Macaddress:0x5cae8904a9dc
Sep 24 11:43:52 Ruckus-Unleashed meshd[13342]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:43:51 Ruckus-Unleashed meshd[13338]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:43:36 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:43:29 Ruckus-Unleashed kernel: v54cf: v54cf_open: inode=8f56b9a8, filp=89b959c0
Sep 24 11:43:21 Ruckus-Unleashed meshd[13264]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:43:21 Ruckus-Unleashed meshd[13256]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:43:06 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:42:51 Ruckus-Unleashed meshd[13171]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:42:51 Ruckus-Unleashed meshd[13167]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:42:36 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:42:21 Ruckus-Unleashed meshd[13097]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:42:21 Ruckus-Unleashed meshd[13093]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:42:06 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:41:51 Ruckus-Unleashed meshd[12997]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:41:50 Ruckus-Unleashed meshd[12993]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:41:36 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:41:31 Ruckus-Unleashed kernel: Reached buffer limit
Sep 24 11:41:30 Ruckus-Unleashed syslog: bba: STAs from 2.4g to 5g.
Sep 24 11:41:30 Ruckus-Unleashed syslog: bba: sta-2g=7 sta-5g=2 perc=25 sta-2g-expect=2
Sep 24 11:41:20 Ruckus-Unleashed meshd[12936]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:41:20 Ruckus-Unleashed meshd[12932]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:41:06 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:40:50 Ruckus-Unleashed meshd[12836]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:40:50 Ruckus-Unleashed meshd[12832]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:40:36 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:40:20 Ruckus-Unleashed meshd[12776]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:40:20 Ruckus-Unleashed meshd[12772]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:40:16 Ruckus-Unleashed syslog: sqlited, sta count = 13
Sep 24 11:40:06 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:39:50 Ruckus-Unleashed meshd[12662]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:39:49 Ruckus-Unleashed meshd[12658]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:39:36 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:39:19 Ruckus-Unleashed meshd[12601]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:39:19 Ruckus-Unleashed meshd[12597]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:39:19 Ruckus-Unleashed kernel: ol_rc_update_handler: WARNING: handler called without transmit attempts
Sep 24 11:39:19 Ruckus-Unleashed kernel:  Keydata=0xa7 0x91 0xdf 0x19 0x2e 0x45 0x4 0xa0 0xb0 0x41 0xba 0xaa 0x99 0xa3 0x80 0xe2
Sep 24 11:39:19 Ruckus-Unleashed kernel: Keyix=0 Keylen=16 Keyflags=0 Cipher=4
Sep 24 11:39:19 Ruckus-Unleashed kernel: wmi_unified_vdev_install_key_send Setting Key for Macaddress:0x5cae8904a9dc
Sep 24 11:39:19 Ruckus-Unleashed kernel: net80211_tac_cfg_sta_set_param(): set station dc:a9:04:89:ae:5c vlan_id = 1
Sep 24 11:39:06 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:38:49 Ruckus-Unleashed meshd[12511]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:38:49 Ruckus-Unleashed meshd[12507]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:38:36 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:38:19 Ruckus-Unleashed meshd[12440]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:38:19 Ruckus-Unleashed meshd[12436]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:38:06 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:37:49 Ruckus-Unleashed meshd[12351]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:37:48 Ruckus-Unleashed meshd[12347]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:37:36 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:37:18 Ruckus-Unleashed meshd[12265]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:37:18 Ruckus-Unleashed meshd[12261]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:37:06 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:36:48 Ruckus-Unleashed meshd[12172]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:36:48 Ruckus-Unleashed meshd[12168]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:36:36 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:36:18 Ruckus-Unleashed meshd[12101]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:36:18 Ruckus-Unleashed meshd[12097]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:36:06 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:35:48 Ruckus-Unleashed meshd[12025]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:35:47 Ruckus-Unleashed meshd[12021]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:35:36 Ruckus-Unleashed ZD-APMgr: IPC_thread rcv ping from TACMON
Sep 24 11:35:17 Ruckus-Unleashed meshd[11951]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory
Sep 24 11:35:17 Ruckus-Unleashed meshd[11934]: send_controller_config line: 96 Controller connecting error, errno: 2 No such file or directory


Any help would be appreciated.  I like my 4 Ruckus R600's and would like to keep them.

[syamantakomer]

This has no information related to the client. Most of these logs are related to controller - AP functions.

Try pulling the AP support information which will give us more info.




Or add the doorbell's MAC address to Diagnostics and enable below debugs and open a case with support. Collect and provide the debug logs with client MAC when you see the issue next time.



Regards,
Syamantak Omer

[atma_tiwana]

Thank you Syamantak Omer. I've done that and downloaded the logs.

Where should I be looking and what for?  Is this something I can look at now or is it too late? Or do I have ito look immediatley when the problem happens again?

TIA

[sanjay_kumar]

Hi Atma,

If you set the debug logs enabled under the Diagnostics tab.
Then you can download the Debug logs and the AP Support logs as soon as the issue occurs.

You can open the AP Support logs and check for the client MAC address to see the disconnection events.
However, to open the debug logs, it can be done only from the TAC support.

So if you have these 2 logs downloaded at the time of issue, please open a support case so that the TAC can help you.

[atma_tiwana]

So just an update.


Looking into it further I check the google nest service status and there was a issue on the same day.


So that could ecplain the nest camera but not happened to my wyze cams.


I'll now keep a closer eye on it.


Is there a way to get notified when a certain clients disconnect via the app ideally or any other method ?

My setup is router to switch, switch to 2 R600's and other wired devices. The router is the DHCP server.

I may change the setup to router to 1 r600, same r600 to switch, switch to 2nd r600. Leave DHCP server on router. That way all devices can be seen on the Ruckus network?

Finally is there a way to switch b&g off on the 2.4ghz. I have 2 wireless SSIDs. One for 5ghz only and the other for 2.4ghz.