R510 is rejected on SmartZone in datacenter

[hans_8vj9jheuue]

Hi
We recently placed a Smartzone 100 appliance in a datacenter. However we can not add our R510 from a remote office to the smartzone. At the events we see the message: code 2003 Type: AD AP rejected  Activity: ZD-AP [D8:38:FC:11:6E:C0] / [431604506898] model [R510] is not being upgraded with SmartZone AP firmware because of ACL setting.
We already tried the CLI commando's : 
Login to the vSZ cli and use the floowing commands.

# configure
# lwapp2scg
# policy accept-all
#exit
And rebooted the SZ but no luck. All the ports are enabled on the firewall. Any ideau what could be the cause?

Thx!

[ciaran_chambers]

Hi, I'm seeing the same issue after upgrading SZ100 to 3.5.1
Did you figure out how to resolve this?

[andrii_danylov]

Same thing but with one from many R510s installed at the remote location. Suddenly it got disconnected and then changed to online but registration state rejected.
Any luck fixing this?

[mitchell_axtell]

I have seen your case when the SZ is on a temporary license that expires.  Do you have a license applied to the unit?

[hyosang_choi]

In my case, Your action, policy accept-all, is good working.If R5100 have 104.0.0.0.1306 for F/W, you have to upgrade FW to 104.0.0.0.1350.


https://support.ruckuswireless.com/documents/1126-field-advisory-number-20160817-01-r510-104-0-0-0-1...

Then try set diretor ip or set scg ip.

If though you do that above , you don't work still, you have to try a command as "set scg ip x.x.x.x".

It may a bug for provisioning.

If it is intended working, Ruckus have to provide us a details for provision.

In APs had ZD or standalone FW, sometimes it happens they don't join to SZ.

Regards.