Hi
In general, Partner Watchdog Support is an support contract through which End user through partner like you get access to Technical support, hardware replacement and software upgrade...
however these are optional and in absence of you/end customer not buying this will result in getting stranded for want of technical support, timely software updates and timely hardware replacement from OEM.
i think you should contact here for more official answers to your questions...
https://www.ruckuswireless.com/contact
Singapore, Vietnam, and Others
UE Bizhub East, #08-23 North Tower
6 Changi Business Park Ave 1
486017Singapore
+65-6411-4720 - Singapore, Vietnam, and Others
seasiasales@ruckuswireless.com