My ZD1200 isnt auto finding my R720 APs and I cant get into the R720s to fix this

[peter_w_9h7tcet]

I have no power supply for my R720s and am using PoE via the ICX 7150 12C switch.

The ZD is not auto detecting the R720s.

I think this may be because the R720s are on a 192.168.0.1 default gateway and my own router is on 192.168.1.1 but I don't know enough about this to be sure.  I have used "Fing" for iPad to try to track down my system IPs and only 192.168.1.xxx IP addresses show.

I didn't bother with a R720 power supply as I didnt think I would need one.  Any ides as to how I can possibly communicate with my R720s and what are the best commands to give it or settings to change.  Please assume I know very little and avoid technical terms without full explanations if possible.  Many thanks, 

[peter_w_9h7tcet]

Hi there.  The difficulty I have is I am using PoE and so can't simply connect to my ZD as I don't have a power supply.  To get one is problematic as I would need to order from overseas.

My network diagram is above also.  I have a cisco router - one port connected to ZD, one to a passive 24 port switch, and two will be allocated to ICX PoE switches (only one ICX switch connected so far).

If I look at the "properties" of the R720s in Windows 10, I can even add a fixed IP via the Windows 10 adapter settings page- also as shown above.  This doesn't help as my router still can't see this IP and I can't log in to the web interface using this IP.  Also when I run a network scanner, the R720 doesn't show up at all, even with a fixed IP.  All my legacy APs show up on this.  there's something happening that I don't quite understand and I suspect my router isn't talking to the R720 at all.  There is also no internet signal on my R720 when I log into it using the serial number if this offers any clues. 

As mentioned, my ZD is set to Hong Kong and the R720s are WW00 coded.  I don't know if that's an issue as I know country codes need to align and I haven't yet specified HK on the APs.

Also I haven't done anything with my new ICX switch settings other than given it a password and a fixed IP per the quick set up guide.  Do I need to enable something on the switch maybe?

It's frustrating that I don't have a power supply as I cannot connect directly to the ZD or via my legacy passive switch.  I really don't want to wait 2 weeks to order a power supply to get this fixed.

[peter_w_9h7tcet]

When I connect to the R720's SSID on my iPad this is what I see.  There is no router IP which means it isn't talking to the router even.  The IP address for the switch is also really random,  Is there something I need to do to my Ruckus ICX 7150 PoE switch to enable the router and R720 to talk to each other.  The ZD is also on the other side of the PoE switch which is maybe why it too cannot see the switch.  There is nothing I can do about interposing the PoE switch between the Router/ZD and R720 as I do not have a power supply for the R720 and need to use the PoE switch.

[peter_w_9h7tcet]

Sorry - should also mention if I stick this IP in the web browser it does nothing and if I stick this IP in Putty and try to SSH (I am new to Putty and SSH so maybe doing this wrong, but just input the Ip address and port 22) it won't connect to the R720.

[ms264556]

If it was me, I'd start by plugging my laptop/PC into the uplink cable you're using between the ICX switch and your router. Make sure you pick up a DHCP address, and can see the router/internet. (If the PC has an address starting with 169 this means it couldn't see your router and made up an address of its own, so your cabling might be defective).

Assuming this works, plug your ICX back into the uplink, and plug your laptop/PC into the ICX.
Again, make sure you pick up a DHCP address, and can see the router/internet. If no DHCP is getting through, can you see the router if you give the PC a static address? Does the switch have any L3/VLAN/filtering features turned on which you can disable?

If you're getting DHCP IPs, then I'd plug the ZD into the ICX PoE switch, then plug an R720 into this switch and factory reset it. The AP should join the ZD's network.
If not, check the logs on both the AP and the ZD. Also just check your ZD software is reasonably up-to-date (not 9.x) and that your AP isn't running Unleashed firmware.

Finally, I'd move my ZD back to its final location.

Make sure you know where to see DHCP leases on your router, so you know which IP the APs get given.

[peter_w_9h7tcet]

Anthony this sounds like a good plan and a great way to debug.  Will sort this out on my laptop.  Have been thinking something must be blocked on the Switch.  I do now have a USB A to C so I can cli with the switch if there's anything to disable.  Will report back in a few hours.  Really appreciate your help.