Hey All -
A few days into my conversion from another brand to the R600 unleashed and mainly so far so good.
I have noticed something occurring that's impacting my 2.4 GHz Wifi HP printer and 2 EcoBee Wi-fi thermostats.
All 3 devices will connect and will remain connected for about 30 minutes...I notice the printer dropping and reconnecting on its own and then that stops entirely around 30 mins. The thermostats drop and never recover on their own. All devices require a full restart and then the same behavior will repeat. Simply telling the device to reconnect won't work, it must be completed rebooted to reconnect (in the case of the EcoBee it must be removed from its baseplate and reattached).
About an hour with Ruckus technical support determined that the devices appear to be having a hard time with the channel change behavior thats occurring - disabling Channel Fly appeared to slow down the behavior but it would eventually occur again. Turning off background scanning on 2.4 GHz entirely has apparently resolved the issue (all 3 devices have been up for over 6 hours without issue so far)
Contacting EcoBee didn't go very well - they indicate that since the problem wasn't present on a different access point that the access points are at fault and basically I need to live with it or submit a bug request to Ruckus (naturally, I can't return the thermostats - been several months) and I have a low confidence level that its a Ruckus problem.
HP support netted a little better result in that I was told some 2.4GHz devices have a hard time with channel changes entirely and most "consumer" grade equipment doesn't perform a channel change or evaluation of channel behavior except once, when its rebooted. I was also notified that the HP printer doesn't support 802.11H so I was also advised to leave any automatic channel change or evaluation behavior on the access point off.
So my questions (I suppose) are:
- Is there anything special or magical with how Ruckus handles channel changing behavior or evaluation?
- Is there a problem with the 3 devices (2 EcoBees and 1 HP printer) several other 2.4Ghz devices don't exhibit this behavior.
- Is there some incompatibility I'll need to live with or simply live with the channel changing disabled on 2.4G? Think its a Ruckus issue?
Overall it's a bit odd to me, I have a 6 year old 2.4Ghz USB wifi adapter that works just fine even with channel changes but the Ecobee's and printers that are less than a year old seem to have problems.
Thanks for any comments/help