power outage has made my Ruckus devices not functional

[adamz]

We had an internet outage and when everything came back online the network was no longer working

I logged into the Ruckus switch ICX7150-C12 (via IP) and can see that the primary and secondary codes in the Flash Monitor is: SPS08090d.bin

I tried unplugging and re-setting the router and AP's (R320) - no luck

I tried setting up a new network by connecting to the main AP via configure.me-_____ network, but it says "No Internet Connection" and when i try to configure a "typical install" with the Unleashed app on my iPhone it gets stuck in while setup is in progress.

My wife and I work from home and are dependent on our Ruckus home network. I appreciate your attention to this.

[Imran_ruckus]

Hi @adamz 

Greetings!

Thank you for your prompt response.

There will not be a fixed Master Access Point (AP). The ONE AP unit that is connected to the switch and undergoes a factory reset will automatically assume the role of the new Master Access Point.

Once the factory reset process is complete and all configurations are properly set up, ensuring that the system is functioning as expected, you can reconnect the previously unplugged Access Points to the switch ports. These APs will automatically synchronize with the configurations from the newly reset Master Access Point.

Should you have any further questions or require additional clarification, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[adamz]

so i went through the steps... and got confirmation of the new network has been set up. the problem is that the AP is still blinking green both Power and CTL - the other AP's are unplugged and I don't see the new network showing up in wifi... i only see the ATT wifi and configure.me.

thoughts?

[adamz]

so nothing seems to be working now... so i reset the AP... still nothing. I unplugged the IPX-7150... and the lights did not go green (see below). So i unplugged again.. this time the lights all turned green. the AP CTL is solid green, but the power is flashing green. i don't see the "Z-Net 2.4" network that i created (pic in last post)... i only see the ATT wifi and the configure.me. I connected to the configure.me and logged in with the admin credentials and this is what i see

[Imran_ruckus]

Hi @adamz 

Greetings!!!
Thank you for the response and the update.

Once you connect to the configure.me-xxxxxx network, please follow the steps explained in the below Video:

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Additionally, could you please let me know to which port on the RUCKUS ICX-7150-C12P Switch the ethernet cable coming from the ISP Router is connected?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[adamz]

I'm no longer seeing the configure.me network. I pressed the reset on the AP and it still didn't show. I plugged the macbook into the switch with Ethernet cable and i'm able to log into the switch, but that's as far as i'm getting.. i feel like i'm back to square one. This is really frustating.. we've been at this for a week,