power outage has made my Ruckus devices not functional

[adamz]

We had an internet outage and when everything came back online the network was no longer working

I logged into the Ruckus switch ICX7150-C12 (via IP) and can see that the primary and secondary codes in the Flash Monitor is: SPS08090d.bin

I tried unplugging and re-setting the router and AP's (R320) - no luck

I tried setting up a new network by connecting to the main AP via configure.me-_____ network, but it says "No Internet Connection" and when i try to configure a "typical install" with the Unleashed app on my iPhone it gets stuck in while setup is in progress.

My wife and I work from home and are dependent on our Ruckus home network. I appreciate your attention to this.

[Imran_ruckus]

Hi @adamz 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS setup is not working after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

4. If you have access to the CLI, please execute the following commands and provide the outputs:

         enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community